The perfect resource for sales, marketing and customer service
Microsoft Dynamics CRM is an ideal resource for sales, marketing and customer service. The quality of the contact they have with your customers determines to a large extent the success and profitability of the relationship. Providing your staff with the appropriate resources that help them improve output and enhance influence enables them to help your organisation achieve its objectives and generate maximum return on investment.
What can Microsoft Dynamics CRM mean for you?
- Fast and simple information display across your customer base.
- Access from MS Outlook, the web browser and mobile device.
- An especially user-friendly user experience.
- Structure in your campaigns thanks to the integrated workflow engine.
- Seamless integration with Office 365, Microsoft Dynamics NAV and 365 for Operations (AX).
Optimise your sales process
Optimise the efficiency of your sales force with the substantial functionality of a Microsoft Dynamics CRM such as pipeline management and account management. Work in a more customer-centric manner, reduce sales trajectories and enhance the chance of success.
Improve your sales planning.
- Automate your lead generation system.
- Manage your sales opportunities and pipeline as effectively as possible.
- Streamline your account management.
- Increase your sales output.
- Optimise your workflow process.
Increase the output and effect of your marketing
Turn every contact moment into a marketing opportunity and use the potential of your database to the full. The intelligent marketing functionality of Microsoft Dynamics CRM enables you to increase the effectiveness and productivity of your marketing.
- Manage your data as effectively as possible.
- Automate your marketing activities.
- Optimise your promotional planning.
- Integrate e-mail marketing.
- Measure the response of your messaging and the success of your campaigns.
Offer even better service to your current customers
Microsoft Dynamics CRM offers a powerful and flexible service solution with which you can manage changing customer expectations. Your support staff have a powerful instrument at their disposal with which they can answer questions swiftly. The result is one transparent system with which you can help your customers even better.
- Case management
- Contract management and SLAs
- Service planning
- Workflow-driven processes
- Service Portal
Experience Dynamics 365 CRM
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